Question 1

How do I sign up for travelexnow membership?

Accepted Answer

Signing up for travelexnow membership is easy and FREE. Follow these simple steps below to get started: Step 1: Visit the https://travelexnow.my/pages/rewards and click on the 'Sign up' button. Step 2: Fill in your email address, password and personal information including your D.O.B, mobile number and click 'Continue'. Step 3: Activate your travelexnow membership account by clicking on the verification link sent to your email address. Step 4: Your travelexnow membership account is now activated upon verification.

Question 2

Is there an annual membership renewal fee?

Accepted Answer

No, our travelexnow membership is FREE and travelexnow members do not need to pay ANY annual membership fees.

Question 3

When can I start earning travelexnow points?

Accepted Answer

Once you have signed up as an travelexnow member on https://travelexnow.my/pages/rewards, you will receive your travelexnow member ID, which allows you to start earning from: i.	travelexnow partners https://travelexnow.my/pages/rewards. ii.	flying with travelexnow.

Question 4

How do I log into my travelexnow member account?

Accepted Answer

You can choose to log into your travelexnow member account via web at https://travelexnow.my/pages/rewards.

Question 5

I forgot my password, how can I reset it?

Accepted Answer

Simply click the 'Forgot password?' hyperlink at the bottom of the login page and enter your registered email address linked to your travelexnow member account. An email will be sent to your inbox with a link to reset your password.

Question 6

I forgot my login email address, how can I retrieve it?

Accepted Answer

Your login email is the email address that you have registered to sign up for the travelexnow membership. (e.g.: abc@gmail.com).To retrieve your login email address, you can chat with RUMI via travelexnow website or support page by following the steps below:Chat with RUMIChoose 'rewards+'Select from the list of options according to your specific concerns or issues.

Question 7

I have more than one (1) travelexnow member account. How do I consolidate all my accounts into one account?

Accepted Answer

You can merge your duplicate account(s) into one account. travelexnow points will be transferred from your duplicate account(s) to your preferred account. Merging of accounts is final and cannot be reversed. Once your account(s) are merged, you can only login to your preferred account to redeem your travelexnow points. To merge your account(s), please Chat with RUMI and click on 'Others' > 'travelexnow rewards+'.

Question 8

Are there different types of memberships or status tiers in travelexnow rewards+?

Accepted Answer

travelexnow rewards+ is the only loyalty program. There are four (4) membership statuses in the programme -Blue (Entry Level), Gold, Platinum, and Black (Elite Tier), each offering our travelexnow members a wide range of rewards & privileges. When a member achieves a certain threshold or milestone he/she will be automatically upgraded to the next tier.

Question 9

How do I enrol in the travelexnow rewards+ loyalty program?

Accepted Answer

You can enroll in the travelexnow rewards+ loyalty program by signing up as an travelexnow member via the travelexnow website. Simply click on the 'Sign up' button to get started. Once you join as an travelexnow member, you are automatically a Blue tier membership status. You can enjoy benefits that increase in value as you move up tiers.

Question 10

How do I upgrade to the next tier?

Accepted Answer

You can easily achieve the next tier by: i.	Flying with travelexnow. ii.	When you shop, transact or spend on travelexnow website. Once you meet the requirements, you will be upgraded within 24 hours. Your Overall Tier status will be determined based on the highest tier achieved from either one of the three (3) categories.

Question 11

What are the eligibility criteria for each membership tier?

Accepted Answer

i.	Rewards+TierReward+ Points (PTS):Blue: <1,699 PTS Gold: ≥3,499 PTS Platinum: ≥5,999 PTS Black: ≥15,000 PTS

Question 12

How much do I need to spend to earn rewards+ Points?

Accepted Answer

Each travelexnow member would need to make a minimum purchase to obtain 1 Experience Points based on the country of origin, as stated below: 	Malaysia - MYR 5

Question 13

How does an travelexnow member calculate his/her rewards+ Points?

Accepted Answer

An travelexnow member would need to spend or shop within the participating categories to earn rewards+ Points.Example:Syafiq booked a travel package for RM5,000. Syafiq will earn 1,000 rewards+ Points (PTS) upon the completion of her stay as MYR 5 is 1 PTS.﻿Note: Points are credited based on the base price amount only. Fees and taxes are excluded.

Question 14

What are the participating categories in travelexnow for rewards+ PTS earning?

Accepted Answer

travelexnow travel package (for traveller only)PARAMOUNT Geartravelexnow add ons

Question 15

Can I earn rewards+ Points when I travel to other countries?

Accepted Answer

Yes, you can!Example:﻿Aiman bought a travelexnow add ons by buying Tokyo Disneysea ticket on our website that cost him RM450 after arriving in Tokyo. Then he bought another travelexnow add ons at RM250 for Tokyo Gala Yuzawa 1-day ticket. The total spending was RM700, where he spent AFTER arriving in Tokyo, on our website.The above would earn Aiman 140 rewards+ Points in Tokyo will be credited into his account after successful purchase.

Question 16

When will the rewards+ Points be credited into my Travelexnow account?

Accepted Answer

Your rewards+ Points will show up in your travelexnow account upon the following:travelexnow travel package - upon successful transaction PARAMOUNT Gear - upon successful transaction travelexnow add ons - upon successful transaction

Question 17

How long does my membership status last?

Accepted Answer

Membership status will last for 1 year.Each qualifying category has its own review date:travelexnow travel package - annually in 5th January

Question 18

What can I do to retain my membership status?

Accepted Answer

You will need to meet all requirements for each membership status.

Question 19

Can I redeem points for cash?

Accepted Answer

No. Points are not convertible to cash and can only be used on the travelexnow.my platform.

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