No Calls. No Drama. Just Go.
At travelexnow, we believe in one simple thing:
| Travel is supposed to be fun — not a battlefield.
We’ve met all kinds of travelers: the selfie kings, the midnight snackers, the overpackers, and yes… occasionally, the drama enthusiasts 🧃. But you? You’re a Wanderfluencer — someone who explores with a smile, asks smart questions, and doesn’t go full soap opera when the buffet runs out of sambal.
So here’s our friendly Wander Code — follow it, and your trip will be smoother than airport Wi-Fi (on a good day).
At travelexnow, we’ve redefined what it means to book and enjoy travel in a modern, respectful, and streamlined way. As a travel organizer born from PARAMOUNT Group's innovation, we no longer rely on outdated, chaotic methods. Our approach is automated, transparent, and stress-free.
Why? Because we’ve learned from experience — and we listened.
What Led to This Shift?
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Hostile interactions
from a small group of entitled or uncooperative customers
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Unjustified complaints
threats to "go viral," and abuse of support systems
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Invasion of staff privacy,
with some contacting team members’ personal phones or recording without consent
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Disruption of group tours,
where a few individuals delayed, influenced others negatively, and ruined experiences for the majority
🚀 A Better System Was Needed — So We Built One
Now, everything is digital-first and AI-powered. From your first click to your final touchdown, every step is automated or guided via RUMI, our AI travel assistant.
✔️ No waiting on hold.
✔️ No emotional outbursts.
✔️ No misunderstandings.
You’re always in control of your own booking — with full visibility and clear policies.
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Why “No Calls”?
Because clarity works better in writing. Every request or issue is tracked properly, resolved fairly, and logged securely — without any abuse, shouting, or miscommunication.
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Why “No Drama”?
Because travel should be exciting — not emotional warfare. We protect our team and our customers from unnecessary confrontation.
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Why “Just Go”?
Because with travelexnow, that’s exactly what you do. Choose your trip. Pay. Pack your bags. Go. It’s that easy.
How We Handle Support Now
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No personal phone calls allowed or entertained
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