Job Summary: Immerse yourself in our customer operations to enhance traveler satisfaction, manage expectations, and learn the workings of itinerary and support services.
Functional Responsibilities & Duties:
Assist in managing customer cases and inquiry logs
Help update FAQs, travel guides, and onboarding messages
Communicate with suppliers for travel confirmation and requirements
Role Responsibilities:
Respond professionally to customer questions (email/chat)
Support ticketing and travel information distribution
Learn conflict resolution and service recovery techniques
Qualifications:
Graduate in Tourism, Hospitality, or Communication
Friendly, empathetic, and organized
Strong writing skills in English and Bahasa Malaysia
